Prom Dresses Online

FAQs - Our dresses


1. What should I do if I can not find answers here in FAQs?

If your question is not answered here, you can contact us directly. Click here to customer service.


2. How is the quality of your dress?

Our company has been in formal dress industry for more than 10 years in China. It is just because of the reliable quality and exquisite workmanship of our products that we can exist so long and become even stronger. We inspect every dress and guarantees the condition. Superior quality, terrific price, and 100% satisfaction is our goal.


3. How to cancel my order?

-If you do not pay for your order, then do not worry. There are many testing orders at our website everyday,we only pay attention to orders which have already been paid.

-If you have paid for your order,

If you contact us within 12 hours after we receive your payment,100% refund will get into your card within 2-3 business days.

If you contact us within 48 hours after we receive your payment,80% refund (for example, your total order amount is $200, we will refund you $160) will get into your account within 2-3 business days.

We will not cancel your order after 72 hours from the moment we get your payment. Hope you can kindly understand.


4. Is there anything special of your dress?

Our dresses are directly sold to you from the factory of our company, so our prices are fairly low compared with the market price. What's more, all our dresses are designed by our own professional designing group, which means each of our styles is unique in this world!  As you see in the photos, we also hired beautiful models to demonstrate our dresses.


5. How do I wash or iron my dress?

Because our dresses are well-made with very complicated workmanship,we don’t suggest you wash our dresses in washing machines.In fact, formal dresses look best in their original conditions and don’t need to be washed often. If you do want to wash them,dry-cleaning is the best choice.The second choice is to wash them softly in cold water by hand.


6. Will the real dress look different from the picture?

We 100% guarantee that the design of the dresses you receive are exactly the same as in the picture on our website. Because of it is original dress. However, due to the differences in lighting and computer monitor settings, the color of a few styles may be a little bit differrent. A well-set CRT monitor may best show our dress colors.

7. Can I order a custom-made dress from you store?

Yes, now we offer custom-made service to our buyers. But the price for a custom-made dress is higher and takes longer time to deliver. Besides, You need to provide us some important measurements of  yours. Please click here for more information about this service.